Shipping Policy

 

1. Shipping Range

Currently, we only support shipping within the United States. International shipping is not available for the time being.

 

2. Shipping Options and Fees

In order to meet the needs of different customers, we provide a variety of shipping options, including standard shipping, expedited shipping, and special shipping methods. The shipping fee will be automatically calculated based on the weight, size, and destination of your order.

Standard Shipping:

Shipping Time: Approximately 3-7 working days.

 

Expedited Shipping:

·Shipping Time: 1-3 working days.

·Shipping Fees: Check the detailed fees at checkout.

 

Special Shipping (such as quarantine areas or services that require signature):

·Shipping Time: Depends on the situation.

Shipping Fees: Evaluated according to actual needs.

 

3. Processing Time

All orders are usually processed and shipped within 1-2 business days (excluding weekends and holidays).

The order confirmation email will include a shipping notice and tracking number.

If the product requires additional processing time (such as custom accessories, special orders), we will notify the customer in advance and estimate the new shipping date.

 

4. Order Tracking

After each order is shipped, the tracking number and logistics company information will be sent by email. You can log in to the platform to check the real-time delivery status, or directly visit the logistics company's official website to track the package.

If there are any problems or delays during the delivery process, please contact the customer service team in time, and we will do our best to solve the problem for you.

 

5. Address Change

·Before your order is shipped, you can contact customer service to modify the delivery address.

·Once the order is shipped, we will not be able to change the address, and if it is returned, we may need to charge a re-delivery fee.

·Please make sure to fill in the correct address when placing an order to avoid delivery delays or package loss due to incorrect address.

6. Delivery Issues

You can contact us if your package has any of the following issues:

·Lost or damaged package: We will work with the logistics company to find the lost package and provide compensation if necessary.

·Delayed delivery: We will assist in tracking the package based on the information provided by the logistics company to minimize delays.

 

Return Policy

 

1. Return Conditions

We are committed to ensuring that customers purchase high-quality auto parts. If you are not satisfied with the purchased product, you can apply for a return within 7 days after receiving the product, provided that the following conditions are met:

·The product must have been unused and kept in its original packaging (including all accessories, labels, instructions, original packaging bags, etc.).

·The product has not been installed or modified.

·The return must be accompanied by an order number or proof of purchase.

·Some special products (such as batteries, oils, opened electronic accessories, etc.) are not returnable. Please confirm the product details before purchasing.

 

2. Return Process

Step 1: Please contact us via our customer service email at support@turboautostore.com and provide the following information:

·Order number

·Reason for return

·Item number or product name

Step 2: Our customer service team will confirm your return request and provide you with a return authorization number and return address.

Step 3: Package the item and mark the return authorization number on the outside of the package and return it to the specified address.

Please ensure that the item is not damaged during the return process. If the item is damaged due to improper packaging, you may not be able to receive a full refund.

Step 4: After receiving the returned item, we will process your refund or exchange request within 3-5 business days.

 

 

 

3. Refund Policy

·Once the returned product is confirmed to be eligible for return, we will process a refund within 3-5 business days. The refund will be returned to your original payment account.

·If your payment method is a credit card or other third-party payment platform, the refund may take 5-7 business days to arrive.

·The refund amount will be the actual purchase price of the product, excluding shipping costs, unless there is a quality problem with the product or the wrong product was sent.

 

4. Exchange

·If you need to exchange, please indicate the information of the product you want to exchange in the return application. We will do our best to provide you with a replacement for the required product.

·If the price of the exchanged product is different, a refund or supplement will be made based on the price difference.

·The exchange process is similar to the return process, and customers need to apply according to the above steps.

 

5. Return costs

·Quality issues or wrong goods: If we send the wrong goods or the goods themselves have quality issues, we will bear the return shipping costs.

·Non-quality issues: If the return is due to the customer's wrong choice or other reasons, the customer is responsible for the return shipping costs.

The logistics service used for return must provide traceable information. If we do not receive the returned goods and cannot track the package, the refund may not be executed.

 

6. Special circumstances

·Damaged or lost goods: When receiving the goods, if the goods are found to have obvious transportation damage, please take photos directly when you receive the package and refuse to sign for it. If you have already signed for it, please contact us within 48 hours after receipt and submit photos of the damage. We will help process compensation or re-ship.

·Expired returns: If the return request is more than 7 days after the delivery of the goods, we may not be able to accept the return. For some special products, the return period may be shorter. Please check the relevant policies carefully before purchasing.

 

7. Products not eligible for return

The following types of products are not eligible for return:

·Customized or specially ordered auto parts

·Opened electronic products or electronic accessories

·Flammable and volatile items such as oils and cleaning fluids

·Used or installed accessories

·Other products that cannot be returned due to regulations or product characteristics